When you receive your merchandise
immediately open all boxes and check for contents and damage.
We must know within 2 days upon
your receiving products of any damage/problems
We guarantee you will get top quality products exactly as
described on our web site.
All products are 1st quality and come with
Please note our return policy time period.
you receive your merchandise:
| Please open
all boxes immediately and check for contents and damage.We must know
within 2 days upon your receiving products of any damage/problems.
| It is very rare
(we double check all orders before we ship them). If we made a
mistake/error in shipping (it does rarely happen), please contact us within 2
days of receiving the product. We will then give you an "RGA" number and
instructions on how and where to return the product. We will pay freight
both ways, and we will ship you the correct product (along with a big
apology from the two people that made the error as we truly do care that we get
it "right" the first time). If you ordered the incorrect product (your mistake), then please
see "ordered wrong" below.
| If the packaging
appears damaged on the outside, please refuse to accept it from the carrier; or
please make sure that when you sign the shippers proof-of-delivery slip that
you include a note stating that the package is/appears damaged. If you do
accept a damaged shipment, please inform us immediately. We do expect you to
deal with the carrier in that case. If you prefer for us to deal with
the carrier, we must know within two days of your receipt of the product that
it was damaged. Also, if there was any internal (non-visible) damage,
this should be reported to the carrier (or to us) within two days of receiving
| Within thirty
(30) days of receiving the product, if any product proves to be defective;
please contact us immediately. Please do not ship the product back to us
without contacting us first and receiving an "RGA" number and instructions.
After we receive that defective merchandise, we will test it if need be, and we
will ship back (at our expense) to you a non-defective, same product. After
thirty days we would like for you to deal with the manufacturer. Whatever
policy the manufacturer has will determine where to go from there. We supply
products - we cannot warranty products after thirty days (we leave that up to
the manufacturers). We must insist that if the product is defective, you will
receive a replacement; if the product proves not to be defective, we must
charge a 20% restock fee (see below). We think that this a fair policy for
everyone as lower overhead... means lower prices to everyone.
| HOLD ONTO THE
ORIGINAL BOXES. We will only accept a return if returned in original
boxes that you received it in. Listed products (items that have listed
prices on our web page) may be returned within 7 days of your receiving them,
with the exception of antennas. We DO NOT take returns on antennas. The
products must be brand new, in perfect condition, a perfect box and never used.
In order to keep our prices low, WE DO CHARGE a 20%
RETURN FEE and, of course, we cannot refund shipping & handling
charges. Returning used products, of course cannot be allowed. We do not sell
used products and you will not receive (nor do you expect to receive) used (or
"re-furbished") merchandise from us. Please contact us if you wish to return
products (must be brand new, in perfect condition, a perfect box and never
used), and we will give you an "RGA" number and instructions on how and where
Non-listed products (items that do not have prices listed on our
web page and that you received a special quote on) may not be returned
as we consider them special order items.
Shopping by mail-order has many
good points (low prices, shipped right to your door, less hassles because no
waiting in line, etc) and a few less positive ones such as; you can't
physically see (or touch) the products, it takes a few days to get to you as
well as if you return it, it isn't easy or convenient (for you or us) when you
need to return something. If you aren't certain that
you want a product, or aren't sure that what you are about to order is exactly
what you want; please do not order it from us. Also, we repeat,
merchandise may not be returned more than 7 days after purchase and
shipping/handling charges are not refundable.
| Items that are
heavy or large (items that cannot be shipped by UPS or USPS) may NOT be
returned. Also, items that are "special ordered" cannot be returned. Items that
you have installed cannot be returned. Items that do not appear totally new and
in the same original box, etc (in the same condition that you received the
products in), cannot be returned.
- if you ordered wrong:
| If you made an
error and ordered the wrong products (from items that have listed prices on our
web page and not special quoted priced products) and wish to return them, and
then reorder the correct merchandise from us (we need the product back
first); we will charge you a 10% return fee in that case (if done within 7 days
of receiving merchandise). If you return an original product, and then return
the next product as well; and then wish to reorder again, we will charge 30% on
the second return. We do not wish to ship "trial"
products (some people have asked us to ship similar items many times).
We have this policy, because it costs us money to process orders; and it
prevents a few rare customers from "trying" and
"trying" and "trying"
products. Some (very rare) people think that we "should" operate like a shoe
store. What we are trying to say is this: If you don't know exactly what you
need, then you are probably better off purchasing locally. Mail-order is great
and so is the Internet, but with some products; it is better to deal with a
local supplier. We have many thousands of satisfied customers and we would
rather lose a sale than to ship products to people who have expectations that
cannot be met and who will end up not being happy with us.
Because of that, if you aren't certain of what you need;
then please do not order from us.
| If you have any
other return questions, please do contact us before placing your order. Call
516-681-7270 or email - email@example.com
If we make a mistake we will own up to it and do whatever we have to -
"to make it right."
We hope that if a customer makes a mistake or changes
their mind that they will accept responsibility.